United CEO: We won't let police drag people off planes anymore

United CEO: We won't let police drag people off planes anymore

Compelling ticketed passengers to give up a seat can be costly, and as United has learned, damaging to an airline's reputation and share price. He said United had to "re-accommodate" the man, who was bloodied in the encounter with security officials.

United was asking passengers to give up their seats voluntarily for compensation as four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said. "We can't do that".

Previously known for his deft touch in rescuing United from a corruption scandal, weathering a proxy fight and winning unprecedented labor peace, now he's the head of an airline that, for some passengers, has instantly become Public Enemy No. 1.

That includes all surveillance videos, cockpit voice recordings, passenger and crew lists, incident reports and other items.

Also on Wednesday, a Chicago alderman said representatives from United and the city's aviation department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport.

Paul Callan, a civil and criminal trial lawyer in NY, said the public outcry over Dao's treatment would likely push the airline to a quick and generous settlement.

Aviation Commissioner Ginger Evans says the officers had the authority to board the plane but that the rest of what occurred is under investigation.

After the video first emerged, he said the airline was reaching out to the man to "resolve this situation". By Wednesday, his tone had taken a contrite turn.

After United ordered a passenger forcibly removed from a plane in Chicago shortly before departure to make room for a United employee, Munoz's initial response made the company a punch line on social media. Munoz and the whole United Airlines Corporation have been backpedaling ever since.

The passenger was identified as physician David Dao, 69, of Elizabethtown, Kentucky, who was convicted more than a decade ago of felony charges involving his prescribing of drugs and spent years trying to regain his medical license.

Dao's lawyers already have taken steps toward filing a lawsuit. His legal team planned to hold a news conference Thursday to discuss the matter with reporters.

Dao, who was recovering in a Chicago hospital on Tuesday, told WLKY that he was not doing well after the incident, noting that "everything" is injured.

The Aviation Department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.

"You know, there's a point at which I'm getting off the plane. seriously", said Trump.

The event stemmed from a common air travel issue - a full flight.

Munoz was widely criticized for two earlier statements, including one in which he described the passenger as "disruptive and belligerent". When no one came forward, the airline said it selected four passengers at random.

Three Aviation Department police officers got on the plane. A fellow passenger recorded a video that showed Dao being yanked from his seat and dragged off the plane with blood on his face.

United Airlines has issued another apology to the man who was forcibly removed from a full flight, saying "we remain steadfast in our commitment to make this right".